GenAI Dispute Authoring — Visa's First Production AI Workflow
Conceived, designed, and launched Visa Acceptance's first production GenAI workflow for merchant dispute representment. PII-safe OpenAI integration, human-in-the-loop UX, and enterprise-grade reliability. Simultaneously built the 5-year TAM expansion roadmap and led a 50+ person cross-functional platform migration across three countries.
Fortune 500 Digital Transformation — 10+ Enterprise Engagements
Led cross-functional delivery teams executing digital product strategy, platform modernization, and CX transformation for Fortune 500 clients across financial services, media, automotive, telecom, and enterprise tech. Promoted Senior Consultant → Manager.
GIS Platform Modernization — API-First Architecture
Decomposed a monolithic GIS system to API-first services. Rebuilt data supply chain across 60+ vendors and 1,000+ government sources. ML-driven OCR for beneficial ownership.
CLIP — Property Identity Layer at Scale
Defined CLIP (CoreLogic Integrated Property ID) — ML entity resolution at enterprise scale. Increased property match rates 76%→95%. 1,200 req/sec, 48ms median latency.
Worker Management Platform — 75K Contractor Network
0-to-1 Worker Management platform across 75,000 contractors. Replaced 5 legacy systems. MVP to beta in 3 months, GA in 9 months. Enterprise rollout with Amazon.
Fleet Intelligence Platform — $20M New ARR
Product strategy for $60M fleet and asset intelligence SaaS. Launched telematics products generating $20M new ARR. Led migration to Nspire analytics platform. 135% NPS increase.
B2B Venue Platform — Global Rollout, 13 Countries
B2B client platform for venues and event operators globally. International launches in Denmark, Australia, Germany. Technology Operations for ~600 enterprise clients.
Live Entertainment Ticketing — Cofounder & VP Product
Co-founded live entertainment startup selling distressed inventory via distributed partner network. Ticket aggregation platform with partner API for mobile ticketing via LBS. 35+ partnerships. iPhone discovery app.
State Estate Tax Calculator
Interactive estate tax liability calculator covering all 13 U.S. estate tax jurisdictions. AI-assisted legal research, Python-generated Excel workbook, extended to a fully interactive web app. 6 computation methods, in-browser, no backend.
Sales Executive Dashboard — Interactive Analytics
Interactive sales performance dashboard built with Claude Code. Live-filterable KPIs, revenue trends, pipeline stage breakdown, rep leaderboard, and product mix analysis. Single HTML file, no backend.
Antigravity — Integrated AI Development Environment
Custom AI development environment integrating Claude Code, Codex/GPT-4o, and Gemini with a unified GitHub workflow. The infrastructure powering all personal AI projects.
brianjpollard.com — This Website
Designed and built entirely with Claude Code. Full design system, multi-page architecture, responsive layout. Zero external frameworks — pure HTML, CSS, and vanilla JS. Deployed to Netlify via GitHub.