Professional Timeline
Product strategy and go-to-market advisory for early-stage SaaS and FinTech founders. Clients include MemberPoint (SMB membership & payments) and Pledge (friends-and-family lending). Fractional CPO, strategic advisor, and AI product consultant.
- Advised MemberPoint on ICP definition, MVP scope, UX optimization, and launch readiness
- Guided Pledge through foundational product framing, assumption challenge, and early market validation
- Built AI-native development environment (Antigravity) combining Claude Code, Codex, and Gemini
Led AI product strategy and platform modernization for Visa Acceptance's dispute management division. Conceived and shipped Visa's first production GenAI workflow and built the 5-year strategic roadmap for TAM expansion.
- Launched Visa Acceptance's first production GenAI workflow — 50% authoring time reduction
- Drove 43% year-over-year revenue growth for the Post-Purchase division
- Built 5-year roadmap projecting 95% TAM expansion and 150% profitability increase
- Led 50+ person cross-functional platform migration across US, Poland, and India
- PII-safe OpenAI integration with human-in-the-loop UX serving thousands of merchants
Defined CLIP (CoreLogic Integrated Property ID) — a persistent property identifier using ML-driven entity resolution at enterprise scale.
- Increased property match rates from 76% to 95% via ML entity resolution
- Standardized enterprise address processing at 1,200 req/sec, 48ms median latency
Decomposed a monolithic GIS mapping system into reusable, API-first services. Rebuilt the data supply chain across 60+ vendors and 1,000+ government sources. Applied ML-driven OCR and entity resolution for beneficial ownership identification.
- $300K+ annual cost reduction through data supply chain rationalization
- $60M+ in platform revenue supported
- API-first architecture enabling new partner integrations and data product lines
Built a 0-to-1 Worker Management platform across a 75,000-contractor network. Replaced five legacy systems with a unified platform. Enterprise rollout with Amazon.
- MVP to beta in 3 months, GA in 9 months — replacing 5 legacy platforms
- Led enterprise rollout with Amazon across a 75,000-contractor network
Product strategy for a $60M fleet and asset intelligence SaaS. Launched telematics products across SMB and enterprise segments. Led migration to the Nspire analytics platform.
- $20M new ARR from new telematics product launches
- 135% NPS increase
Led 10+ digital transformations for Fortune 500 clients across financial services, media, automotive, telecom, and enterprise tech. Promoted from Senior Consultant to Manager based on delivery record.
- 600-person Waterfall-to-Agile transformation at American Express
- Global web replatform at Activision — delivered in 5 months with 25-person team
- "Future of Retail" digital strategy for Toyota Financial Services
- Platform unification at Intel Security / McAfee post-acquisition
- Global digital governance at Polycom — 15-person team, multilingual launch
- Production cutover management at US Cellular — 300 B/OSS interfaces
Co-founded a live entertainment ticketing startup focused on distressed inventory through a distributed partner network. Architected a ticket aggregation platform with partner API supporting mobile ticketing via location-based services.
- 35+ media and entertainment partnerships
- iPhone discovery app launch
Owned product roadmap for a global B2B client platform serving venues and event operators across 13 countries. Led international launches in Denmark, Australia, and Germany. Built and managed Technology Operations team for ~600 enterprise clients.
- 30% global client growth
- $120M U.S. ticket revenue supported
- International launches across 3 markets